Refund & Cancellation Policy

Last updated: October 5, 2026

Try every Pro skin free first: tap any locked skin to inspect it on your own chart for 30 seconds. If Pro still doesn't work for you, first purchases have a 7-day money-back window.

Cancelling

Cancel any time from your Whop orders page. Your subscription won't renew, and Pro stays active until the end of the period you already paid for. Cancelling does not by itself issue a refund for the current period.

7-day refund on your first purchase

If ChartSkins Pro isn't right for you, request a refund within 7 days of your first payment and we'll refund it in full. No hoops. This applies once per customer, to the first payment only (monthly or yearly).

Renewals

Renewal payments are generally non-refundable, because you can cancel any time before a renewal. We'll still look at genuine mistakes (for example, a renewal you clearly didn't intend and haven't used) case by case. Ask within 7 days of the charge.

If it stops working

If a TradingView change breaks ChartSkins and we can't restore it within 14 days, contact us and we'll extend your subscription or refund the affected time, pro-rated.

How to request a refund

Message us through the ChartSkins store page on Whop (Support tab). Include the email or Whop username you purchased with. Approved refunds go back to your original payment method through Whop. Timing depends on your bank, usually 5–10 business days. A refund ends your Pro access.

Chargebacks

Please contact us before disputing a charge with your bank. We'll almost always sort it out faster. Licenses tied to a chargeback are revoked.

Your legal rights

This policy doesn't limit any refund rights you have under the consumer laws where you live.